We are passionate about great customer experiences & we want to ensure that every customer is happy with their purchase.
Please read the following policies before making a purchase.
  


RETURNS
EXCHANGES | STORE CREDIT | REFUNDS

Exchanges:

Exchanges can be made within 14 days of receipt of goods*

*Does not apply to made to order, customised items & sale items.

Store Credit:

Customers can return items within 14 days of receipt of goods and will be given a credit note in exchange that will be valid for one year from from date of return*

*Does not apply to made to order, customised items & sale items

Refunds:

We unfortunately do not offer refunds & ask all customers to be certain about their purchase(s) before committing to an order with us. *We do offer store credit (see 'Returns' above).

 


ALL TERMS & CONDITIONS CAN BE FOUND HERE


WARRANTY

When you purchase a product from us you can be confident that your purchase is covered under our warranty program. We have our own workshop, technicians & stock orginal spare parts to ensure your items are serviceable. For products outside of there warranty period we are usually able to provide repair services.  

 Furniture & Upholstery


Teak Wood

Warranty covers any manufacturing defects & part failure*

Stainless Steel 304

Warranty Covers any manufacturing defects & part failure.*

Aluminium Frame

Warranty Covers any manufacturing defects & part failure.*

Batyline Mesh

Warranty Covers any discoloration & workmanship defects (Does not cover stains caused by pollution).*

Viro Wicker

Warranty Covers any fading, weathering or aging for 3 years. (2 year warranty for frames)*

Non-Viro Wicker

Warranty Covers any fading, weathering or aging for 2 years. (2 year warranty for frames)*

Sunbrella

Warranty protects against Sunbrella fabric becoming unserviceable due to colour or strength loss from natural usage and exposure conditions; including sunlight, mildew and atmospheric chemicals.*

Glass

Warranty Covers any manufacturing defects or discoloration.*

 


*The above warranties do not cover failure or damage caused by improper applications, misuse, abuse, negligence or normal wear and tear


 

COMMERCIAL WARRANTY

Warranty information on this page only applies to online sales & retail sales. Commercial warranty is covered under a different program.

 

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